Delivering Culturally Sensitive Social and Health Care

In the training, participants from the care sector learn the basics of intercultural communication and conflict resolution through practical exercises and interaction games.


Course Venue

Göttingen, Germany


Culture, Health Care, Intercultural Communication

Course Duration (in days)


Next Available Course
From 19. Feb 2024
To 23. Feb 2024

Organised by

blinc eG


English , German


In the training, participants learn the basics of intercultural communication and conflict resolution through practical exercises and interaction games. By analysing practical case studies and practising negotiation strategies and forms of communication, participants can increase their sensitivity for their own and other people's points of view and expand their available strategies for dealing with typical conflict situations. In the process, subject-specific topics are addressed. In an increasingly intercultural and diverse society, social and health care institutions face new challenges and tasks. Management and staff encounter people from a variety of different cultures in their daily work and may encounter intercultural (communication) challenges that go beyond language difficulties. In the care sector, intercultural difficulties may arise with regard to unfamiliar behaviour and values in questions of education, nutrition, hygiene and health, with foreign communication styles, other (gender) role understandings, but also with regard to the understanding of time. Also the care teams themselves are also increasingly characterised by intercultural diversity. In order to facilitate interaction and avoid misunderstandings, intercultural communication and action skills are helpful here - they save time and energy and avoid problem situations in advance. These competences are to be (further) developed in the training in a practical way and with the inclusion of the participants' experiences from their everyday professional life. The course will take place in Göttingen in December. During this time the famous Christmas market is open. A visit of the Christmas market is included in the programme.

European Dimension

This course is a result of a European project. Perspectives of different European countries are though included in the course material. The course will be held in English. It will be open to participants from all European countries. Exchange between the participants will be facilitated within the course. The course offers possibilities for networking among the participants.

Tentative Program & Schedule

Introduction (Day 1):

·        Welcome, introduction

·        Introductory exercise

·        Discussion

What is culture? What is culturally sensitive care?  (Day 1):

·        Basic terms and concepts           

·        We find out what constitutes our culture / cultural identity through excercises and role plays

·        We get to know the most important basic terms and models of culturally sensitive care

Intercultural communication (Day 2):

·        We work out possible hurdles in intercultural communication and learn ways to overcome them (Dialogue/Film, Pictograms, Theory input, group work)

Cultural differences in the perception of pregnancy, parenthood and childhood and family (Day 3):

·        We work out culturally different ideas and values on pregnancy, parenthood and childhood and family through questionnaires and case studies

Nutrition in an intercultural context (Day 4):

·        We expand our knowledge about different diets and related cultural constructs

·        Vistit of the Göttingen Christmas market

Case studies from everyday life in the care context (Day 5):

·        We analyse case studies from social and helath care.

·        We talk about our own experiences and examples              

Expected Outcome

- increased intercultural competence

-increased knowledge about different cultural backgrounds

- increased communication skills

- new contacts and ideas


You will receive a certificate for participation and a Level 5 competence development certificate

About Göttingen

Nestled in Germany, Göttingen captivates with its blend of academic excellence, historical charm, and vibrant culture. A hub of knowledge, the city boasts a prestigious university and a legacy tied to 44 Nobel laureates. Göttingen's Historical Charm, dating back to its 1200 AD foundation, remains intact, untouched by WWII. This preservation invites history enthusiasts and architecture admirers to explore its captivating past. Cultural Attractions, including the famous Gänseliesel statue, enrich the cityscape with a unique blend of history and charm. Göttingen's cobbled streets narrate centuries-old tales, offering a distinctive cultural experience. University Life pulsates through Göttingen, infusing the city with youthful energy. Nearly half the inner-city population, aged 18 to 30, contributes to a dynamic and invigorating environment. Beyond a mere visit, Göttingen promises Unique Experiences. Stroll picturesque streets, marvel at historical landmarks, and join celebrations at venues like Schloss Berlepsch.

Venue address

Am Leinekanal 4
37085 Göttingen

How to Apply

Please write an email to

Minimum Number Of Participants


Participation Fee

€ 400

Course Website
The course is a result of this project:
blinc eG

blinc eG


blinc eG, Bertheaustraße 10, 37075 Göttingen

Website URL

Contact persons

Garrett Hubing Silke Tollmien